Tech Near Me ("we", "us", "our") takes your privacy seriously. This page sets out what personal information we collect when you use our website or book a repair with us, and how it's handled under UK data protection law.
1. Who we are
Tech Near Me is run by Vikas Behl as a sole trader, and is the controller of any personal data you give us. Our trading address is 28 Harley Road, Harrow, London, HA1 4XG.
Questions about this policy can go to privacy@technearme.uk or +44 07990 270185.
2. What we collect
The information we hold on you depends on how you use our service:
- Contact details: name, email, phone number and postcode.
- Booking details: the device, the fault, your preferred time, and any notes you leave us.
- Service records: what work was done, which engineer did it, and any follow-up.
- Payment details: handled by our payment provider; we never see or store full card numbers.
- Website usage data: see our Cookie Policy for how this works.
3. What we do with it
We use it to arrange and carry out your booking, take payment, give you support and honour our warranty, answer questions, and send service updates. If you've opted in, we'll also send occasional offers. Anonymised data may help us improve the service more broadly.
4. Our legal basis for processing it
- Contract: to actually deliver the job you've booked.
- Legitimate interest: running and protecting the business.
- Consent: for marketing emails and optional cookies, which you can withdraw whenever you like.
- Legal duty: meeting our tax and regulatory obligations.
5. Who we share it with
Only where it's necessary: the engineer assigned to your job, suppliers who help run the business (payment processing, scheduling, email), and authorities where we're legally required to. We do not sell your data to anyone.
6. How long we keep it
Only as long as we need it for the purpose it was collected, or as long as the law requires, typically up to 6 years for financial records. After that, it's deleted or anonymised.
7. Your rights
Under UK GDPR you can ask to access, correct, delete or restrict your data, object to how it's used, request it in a portable format, or withdraw consent at any time. Email privacy@technearme.uk to act on any of this.
8. Keeping it secure
We use reasonable technical and organisational safeguards, and our engineers work under strict confidentiality rules when handling your devices. No system is ever fully secure, but we take this seriously.
9. Changes and contact
We'll update this page as things change, the date at the top tells you when it was last revised. Any privacy questions: privacy@technearme.uk or the address above.