We want every job to leave you satisfied. Here's how our no-fix-no-fee promise works, and what happens with cancellations and refunds.
1. Our no fix, no fee promise
If we can't resolve the specific issue you booked us for, you won't be charged a labour fee for it. This doesn't cover parts we've already supplied and fitted, or issues outside what you originally booked us for.
2. Cancelling or rearranging
Cancel or rearrange free of charge up to 4 hours before your appointment, just call +44 07990 270185 or reply to your confirmation. We'll find the next slot that works for you.
3. Late cancellations and missed visits
Cancel with less than 4 hours notice, or if our engineer arrives but can't get safe access to the device or property, and we may charge a call-out fee of £25 to cover their time and travel.
4. When you're entitled to a refund
You may be owed a refund if a paid service wasn't carried out, if a repair fails within our 30 day workmanship guarantee for the same fault, or where the law requires it. Parts may carry a separate manufacturer's warranty.
5. How to request one
Email refunds@technearme.uk with your booking reference, the date of service, and why you're asking. We may need to send someone out to look at the work first.
6. How long it takes
Approved refunds go back to your original payment method, usually within 5 to 10 working days. We'll keep you posted along the way.
7. Your statutory rights
This policy sits on top of your legal rights under the Consumer Rights Act 2015, which requires services to be carried out with reasonable care and skill. Nothing here reduces those rights.
8. Contact
Questions about cancellations or refunds: refunds@technearme.uk or call +44 07990 270185.