These terms apply when you book or use services from Tech Near Me. By placing a booking you agree to them, so please read them carefully.
1. About these terms
"We", "us" and "our" mean Tech Near Me, run by Vikas Behl as a sole trader, trading from 28 Harley Road, Harrow, London, HA1 4XG. "You" means the customer placing a booking. These terms, together with your booking confirmation, form the agreement between us.
2. Our services
We provide technical support and repair services for computers, phones, Wi-Fi, smart home devices, TVs and small-business IT, delivered in person or online by vetted engineers across the UK. We will carry out the work with reasonable care and skill.
3. Bookings and quotes
A booking is confirmed once we accept it and send you confirmation. Quotes are based on the information you give us. If the job turns out to be different, we will agree any change in price with you before continuing.
4. Pricing and payment
Prices are shown before work begins and are agreed with you upfront. Any parts are quoted separately. Payment is due on completion of the work unless otherwise agreed. Prices shown on our website are examples and may vary by job.
5. Access and your responsibilities
For in-person visits, you agree to provide safe access to the device and location, and to be present (or have an adult present) during the visit. Please back up important data where possible. While we take great care, you remain responsible for your own backups. You confirm you own the devices or have permission to have them worked on.
6. No fix, no fee
If we cannot resolve the specific issue you booked us for, you will not pay our labour fee for that issue, subject to our Refund and Cancellation Policy. This does not cover parts already supplied or separate issues outside the original booking.
7. Cancellations
You can cancel or rearrange a booking under the terms set out in our Refund and Cancellation Policy. Late cancellations or missed appointments where the engineer cannot gain access may incur a fee.
8. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not liable for business losses, or for loss of data where you have not kept your own backup. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence. Your statutory rights under the Consumer Rights Act 2015 are not affected.
9. Governing law and contact
These terms are governed by the laws of England and Wales and subject to the courts of England and Wales. For anything about these terms, contact hello@technearme.uk or call +44 07990 270185.